FREQUENTLY ASKED QUESTIONS
Yes. All Yarra jewels jewellery is Hallmarked, which is the global standard for gold certification. This guarantees gold purity and authenticity. Each piece is stamped with the Hallmark and gold karat (14K or 18K).
Our lab-grown diamonds are IGI/GIA certified. Diamonds ab1 carat receive individual IGI/GIA certificates. Jewellery with diamonds above 1 carat includes an IGI/GIA certificate. Certificates list 4Cs of diamond, i.e., cut, colour, clarity, and total carat weight and many more details about the diamond.
At Yarra Jewels, we promote lab-grown diamonds because they are real, ethical diamonds. They have the same quality as mined diamonds.They are created without environmental damage or ethical concerns.
Lab-grown diamonds let us make fine diamond jewellery more accessible. Our goal is to be your trusted family jeweller in Australia, creating meaningful jewellery for every life milestone.
Yes. Lab‑grown diamonds are 100% real diamonds. They have identical chemical, physical, and optical characteristics as mined diamonds. The only difference is origin—lab‑grown diamonds are created in advanced laboratories instead of being mined.
They offer the same sparkle, hardness and durability, while being eco‑friendly and conflict‑free, making them a popular choice in Australia.
Lab‑grown diamonds last forever, just like mined diamonds. They are formed out of the same carbon crystal structure, making them the hardest known material on Earth. With proper care, your lab grown diamond jewellery can be worn and passed down for generations.
Caring for lab-grown diamonds is easy! Clean your jewellery using mild soap, warm water and a soft cloth or brush. Avoid harsh chemicals, perfumes and abrasives. Store your jewelry separately to prevent scratches, and always remove it before engaging in physical activities.
Yes. We offer free insured shipping across Australia, including metropolitan and regional areas, ensuring your fine jewellery arrives safely.
Absolutely. We specialise in custom diamond jewellery, such as engagement rings, wedding bands, and everyday jewellery. You can customise diamond shape, size, gold colour and karat to create a piece that reflects your personal style. If you have any reference or you want to design jewellery as per your wish, we can do that too.
Once shipped, you will receive a tracking link via email and SMS. You can track the progress of your parcel anytime until it reaches your doorstep.
Yes. We provide free international shipping to many countries. Shipping delivery times vary by location, so kindly contact our support team for exact details.
We accept the majority of credit cards, debit cards, and secure online payment options For payment‑related assistance, our support team is always available.
Payment issues may occur due to insufficient funds, expired cards or bank security restrictions.
We recommend that you contact your payment provider or bank for additional assistance. If the issue persists, reach out to our Customer Care team for support.
In most circumstances, the parcel has been delivered and signed for by another individual.
Please check with your building reception, concierge, office staff or neighbours. If you are still unable to find the parcel, reach out to our Customer Care team for support.
You can email us at contact@yarrajewels.com or call +61 406 253 060. Our team is happy to assist with orders, custom designs and after‑sales support.
Order cancellations are subject to our Returns, Refunds and Exchanges Policy. Please review our Terms & Conditions or contact our support team for guidance.
A Gemmological Institute of America (GIA), American Gem Society (AGS), or International Gemmological Institute (IGI) diamond certificate assures the value and quality of your diamond.
GIA, AGS and IGI are globally recognised gemmological institutes. Their certificates verify a diamond’s authenticity and grading, including cut, colour, clarity and carat weight, ensuring transparency and trust.
Due to the bespoke nature of our jewellery, we do not accept returns or refunds for: any kind of jewellery pieces.
Yes. For all custom and made-to-order rings, we provide a CAD (Computer-Aided Design) for approval within 2-4 days of purchase.
You have 24 hours to request changes or approve the design.
If we do not receive approval within this timeframe, we proceed using the original CAD.
After CAD approval—or after the 24-hour window passes— no changes, cancellations, exchanges, or refunds are accepted, as production has begun.
No, Refunds will not be provided. The item is custom-made or bespoke. We are always ready to assist you if product is detected or different from the ordered one, so we can replace the product.
