This Return Policy applies to all Yarra items including website items and custom orders.

Thank you for choosing Yarra, as each of our designs are made to order, we do not accept returns or exchanges for change of mind. However, we are committed to ensuring the highest quality and stand behind our craftsmanship. Please read below for our Returns Policy regarding faulty items.

 

Returns for Faulty Items:

If you believe your item is faulty, please contact us within 30 days of receiving your order at contact@yarrajewels.com with a description of the issue and any supporting photos. All items returned as faulty will be assessed upon receipt to determine the nature of the fault. 

• If the item is found to be faulty due to a manufacturing or material issue, you are entitled to a full refund, repair, or replacement within the first 30 days of receipt.

• Repairs or replacements after 30 days: for faults discovered after 30 days but within 6 months, we will offer a repair or replacement. If repair or replacement isn't possible, you may be eligible for a partial or full refund. 

You must return your order in the original packaging and condition, and unworn. Please note all shipping costs are non-refundable. 

You will be responsible for paying your own return postage. Please ensure you use a registered or recorded delivery method when returning your item(s). We are not responsible for loss or damage which occurs during transit.

 

Inspection and Assessment: 

Please note that we thoroughly inspect all items returned as faulty. If the fault is due to manufacturing, we will proceed with a refund, repair or replacement as described above. If, however, the item has been damaged by misuse, accidental harm or improper care, we reserve the right to deny the return.

 

Exclusions for Customer-Induced Damage:

Our returns policy does not cover damage caused by customer actions. Examples of such damage include, but are not limited to:

 

• Accidental drops or impacts that cause breakage.

• Exposure to chemicals, perfumes, or harsh cleaning agents.

• Damage from rough handling or improper storage.

 

If your item has signs of such damage, it will not qualify as a fault under this policy. To maintain the quality and longevity of your item, please follow our care guides.